Overview

Your satisfaction is our #1 priority. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We need photographic or video evidence of damaged or wrong item.
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us unless instructed to do so.

We do not issue a refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, pandemic or Force majeure).

Several types of goods are exempt from being returned and refund. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable, non-refundable items:

Click Shop AU Gift cards (usable only on clickshop.com.au)
– digital products category
Some health and personal care items
– intimate or sanitary goods category
Manchester and mattresses
– intimate or sanitary goods category
Batteries
– hazardous materials or flammable liquids or gases category
Downloadable and/or digital products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@clickshop.com.au.

Cancellation

Order cancellation is a time-sensitive process, so please get in touch with us as soon as possible. Cancellation fees apply to cancelled orders that are already in the processing phase. A 10% of the total order value will constitute the fee and is not refundable in the event of cancellation.

Once an item is shipped, the order can’t be cancelled.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@clickshop.com.au. Do not send your item before instructed to do so.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds & Returns Policy